Studies in Conversational UX Design
Moore, Robert J. / Ren, Guang-Jie / Arar, Raphael / Szymanski, Margaret H.
As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limita...
